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Privacy Policy

Last Updated: February 2, 2026

At Dwelcore, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website info@dwelcorehomeplans.com and purchase our home plans or architectural services.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).

A. Information You Provide to Us

  • Account & Order Information: When you purchase a plan, request a modification quote, or create an account, we collect your name, email address, phone number, billing address, and shipping address (if applicable).
  • Payment Information: We do not store your full credit card details on our servers. All payment transactions are processed through secure third-party payment gateways (such as Stripe or PayPal). We only retain the necessary transaction tokens and the last 4 digits of your card for verification purposes.
  • Communications: If you contact us via email, chat, or our “Expert Help” forms, we collect the content of your messages, including any plot maps, sketches, or attachments you provide.

B. Information We Collect Automatically

  • Usage Data: We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information.
  • Cookies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies is set out in our Cookie Policy.

2. How We Use Your Information

We use the information we collect or receive for the following purposes:

  • To Fulfill Orders: To process your payments, deliver your digital files (PDF/CAD), and communicate with you regarding your order status.
  • To Provide Expert Support: To respond to your modification requests, verify lot fit, and answer architectural inquiries.
  • To Improve Our Services: To analyze usage trends and determine the effectiveness of our promotional campaigns (e.g., “Most Popular Plans”).
  • Marketing Communications: With your consent, we may send you emails about new home designs, special offers, and architectural tips. You can opt-out of these emails at any time.
  • Security & Fraud Prevention: To monitor and prevent fraudulent transactions and other illegal activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with third parties only in the following situations:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
    • Payment processing (e.g., Stripe, PayPal)
    • Email delivery services
    • Hosting services
    • Analytics services (e.g., Google Analytics)
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information.

  • All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.
  • Digital files (Plans) are delivered via secure, encrypted download links.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request copies of your personal data.
  • Correction: You have the right to request that we correct any information you believe is inaccurate.
  • Deletion: You have the right to request that we erase your personal data, under certain conditions.
  • Opt-Out: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send.

To exercise these rights, please contact us at info@dwelcorehomeplans.com

6. Digital Products & Refund Policy Disclaimer

Please note that due to the nature of our products (digital architectural plans and CAD files), distinct policies apply regarding refunds. As stated in our Terms of Service, all sales of digital products are final and non-refundable once the files have been delivered/downloaded. We collect data (such as download logs) to verify the delivery of these digital goods.

7. Third-Party Websites

Our Site may contain links to third-party websites or services (e.g., local engineering firms or material suppliers) that are not owned or controlled by Dwelcore. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We advise you to read the privacy policy of each site you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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